561 Woodworks Shipping & Delivery Policy

Effective date: August 9, 2026

This Shipping & Delivery Policy explains how Hawkins Works, doing business as 561 Woodworks (“561 Woodworks,” “we,” “us,” or “our”), processes, ships, delivers, and makes orders available for pickup. It forms part of our Terms of Service.

1. Order Processing and Fulfillment Times

Order-processing or production time is the time we need to prepare an order before it is given to a carrier. It is separate from the carrier’s transit time.

Ready-to-ship products

Ready-to-ship products are generally prepared for shipment within 3–5 business days after we accept the order and receive cleared payment.

Custom and made-to-order products

Custom, personalized, commissioned, modified, and made-to-order products require additional production time. The applicable product listing, quote, or order confirmation will state the estimated production or shipment time. Production does not begin until we receive all required payment, information, measurements, selections, and approvals. A customer delay in providing any of those items will extend the estimated schedule.

Because custom woodworking involves natural materials, fabrication, finishing, and curing, estimated completion and shipment dates are not guaranteed unless we expressly guarantee a date in writing. We will comply with the delay notice, cancellation, and refund requirements described in Section 6.

Business days are Monday through Friday, excluding federal holidays and days when our workshop or the applicable carrier is closed.

2. Shipping Destinations and Rates

We ship only to destinations shown as eligible at checkout. Available services and rates depend on the product’s size and weight, the destination, carrier availability, and whether special handling or freight service is required.

Shipping charges are displayed at checkout or stated in the applicable custom quote before you place the order. Unless expressly stated otherwise, shipping charges do not include assembly, installation, mounting, inside placement, packaging removal, customs duties, import taxes, or similar charges.

Some oversized, fragile, or unusually shaped products cannot be delivered to a P.O. box or by standard parcel service. We may contact you to arrange an eligible street address, local delivery, pickup, or freight service. We will not add a material shipping charge after accepting the order without your agreement.

3. Transit and Delivery Estimates

Carrier transit estimates begin after the carrier receives the package. Transit estimates shown at checkout, in a shipping confirmation, or by a carrier are estimates rather than guaranteed delivery dates unless expressly identified as a guaranteed service.

Severe weather, peak-season volume, service interruptions, inaccessible delivery locations, and other events outside our reasonable control may affect transit. We are not responsible for a carrier delay after timely shipment, but we will provide reasonable assistance with a carrier inquiry or claim.

We may ship items in an order separately when size, availability, or packaging requirements make separate shipments appropriate. You will not be charged an additional shipping fee solely because we choose to split a shipment after accepting the order.

4. Address Accuracy and Delivery Access

You are responsible for providing a complete and accurate shipping address, email address, telephone number, gate code, delivery instructions, and any information reasonably needed for delivery. Please contact us immediately at support@561woodworks.com if an address needs to be corrected. We cannot guarantee an address change after an order has entered production or fulfillment.

You are responsible for confirming that the product and its packaging can pass through all doors, gates, hallways, elevators, stairs, and other access points. Unless the order expressly includes inside delivery or installation, delivery is to the location offered by the selected carrier and does not include unpacking, assembly, mounting, installation, moving existing items, or packaging removal.

If delivery fails because of an incorrect or incomplete address, refusal, absence, restricted access, or another circumstance within your control, you may be responsible for reasonable redelivery, address-correction, return-shipping, or storage charges that we disclose and you approve before the additional service is provided. If the carrier returns the order to us, any reshipment or refund will be handled under our Refund and Cancellation Policy and applicable law.

5. Tracking and Delivery Confirmation

When tracking is available, we will send it to the email address or telephone number associated with the order. Tracking information can take up to 48 hours to update after a label is created. Creating a label does not mean the carrier has received the package.

For high-value, oversized, freight, or custom orders, an adult signature or delivery appointment may be required. The carrier may charge for missed appointments, redelivery, storage, or address changes. We will disclose known special delivery requirements before shipment when reasonably possible.

For orders we ship, risk of loss passes when the product is delivered to the address you provided, subject to our Terms of Service and applicable law. If tracking states that an order was delivered but you cannot locate it, promptly check with household members, neighbors, building management, and the carrier, then contact us so we can assist with an investigation. This does not limit any right that cannot lawfully be limited.

6. Production or Shipment Delays

We make shipment representations only when we have a reasonable basis for them. If we cannot ship within the time stated in the product listing, quote, or order confirmation—or within the period required by law when no time was stated—we will provide any notice required by law and, when required, give you the option to:

1. agree to a revised shipment date; or
2. cancel the affected unshipped merchandise and receive a prompt refund.

We will not treat a general statement in this Policy as permission for an indefinite delay. When affirmative consent is required for a delay, we will request it using the contact information associated with the order. Please respond by the deadline in that notice.

7. Inspecting Deliveries and Reporting Damage

Please inspect the package and product promptly after delivery. If visible damage is present, note it on the carrier’s delivery receipt when reasonably possible, photograph the packaging and product before discarding anything, and retain all packaging materials.

Report visible or concealed shipping damage, a missing item, or an incorrect item to support@561woodworks.com within 7 calendar days after delivery. Include your order number, a description of the issue, photographs of the outer packaging and shipping label, photographs of the product, and a copy of any delivery receipt. This notice period helps us preserve carrier claims; it does not reduce any nonwaivable legal right.

Do not install, alter, repair, or continue using a product that appears unsafe or materially damaged. We may request a reasonable opportunity to inspect the product or ask that you cooperate with a carrier claim. Depending on the circumstances and our Refund and Cancellation Policy, available remedies may include repair, replacement, replacement parts, or a refund.

8. Lost Packages

If tracking does not update or the order has not arrived by the carrier’s estimated delivery date, allow 3 additional business days for ordinary carrier delays, then contact us. We will review the tracking information and, when appropriate, open a carrier inquiry or claim.

If a package is confirmed lost before delivery, we will provide the remedy required by applicable law and our Refund and Cancellation Policy. We are not responsible for a package loss caused by an incorrect address supplied by the customer or a shipment collected or redirected using the customer’s carrier account, but we will provide reasonable assistance where possible.

9. Local Pickup

If local pickup is offered for your order, wait until we send a “ready for pickup” notice before arriving. Bring your order confirmation and government-issued photo identification. An authorized pickup person may be required to show identification and written authorization from the purchaser.

Pickup orders should be collected within 7 calendar days after the ready-for-pickup notice unless we agree otherwise in writing. Any storage fee or special handling term must be stated in the product listing, quote, or order confirmation, or otherwise agreed in writing. Unclaimed orders are handled in accordance with our Terms of Service and applicable law.

Risk of loss for a pickup order passes when you or your authorized representative takes possession. Inspect the product before leaving when reasonably possible.

10. International Orders

If an international destination is available at checkout, the customer is responsible for customs duties, import taxes, brokerage charges, and other destination-country fees unless checkout or the order confirmation expressly states otherwise. Customs clearance can delay delivery. The customer is also responsible for confirming that the product may lawfully be imported into the destination country.

We will not intentionally mark a commercial shipment as a gift or declare a false value. If an international shipment is refused or returned because charges were not paid or import requirements were not met, any refund will be handled under our Refund and Cancellation Policy and applicable law.

11. Cancellations, Returns, and Refunds

This Policy addresses fulfillment and delivery. Order cancellations, returns, exchanges, and refunds—including special rules for custom products—are governed by our Refund and Cancellation Policy. If the policies conflict concerning shipping or delivery, this Shipping & Delivery Policy controls; if they conflict concerning return eligibility or refund amount, the Refund and Cancellation Policy controls.

12. Contact Us

Questions about shipping, delivery, pickup, or an order may be sent to:

Hawkins Works, d/b/a 561 Woodworks
Email: support@561woodworks.com
Mailing address: 18158 SE Ridgeview Dr, Jupiter, Florida 33469
Website: https://www.561woodworks.com