Terms of service
Effective date: August 9, 2026
These Terms of Service (the “Terms”) govern your access to and use of the website, online store, content, products, and related services offered by Hawkins Works, doing business as 561 Woodworks (“561 Woodworks,” “we,” “us,” or “our”) (collectively, the “Services”). Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer products and services to you.
Please read these Terms carefully. They contain important information about custom and made-to-order products, cancellations, warranty disclaimers, and limitations of liability. By placing an order, creating an account, or otherwise affirmatively agreeing to these Terms, you agree to be bound by them. Your use of the Services is subject to these Terms, and our Privacy Policy describes how we handle personal information. If you do not agree, do not use the Services or place an order.
Additional purchase terms made available before you place an order, or later mutually agreed by you and us in writing, may apply to that purchase. If they conflict with these Terms, the mutually agreed purchase-specific terms control for that purchase. Care and safety instructions supplied with a product govern its safe handling and use but do not retroactively add a charge, waiver, or remedy limitation. Nothing in these Terms limits rights that cannot lawfully be limited or waived.
1. Eligibility, Accounts, and Information You Provide
You must be at least the age of majority where you live to place an order. If you allow a minor to use the Services on a device or account you control, you are responsible for that use.
You agree to provide current, complete, and accurate account, billing, payment, delivery, and other information and to update it as needed. You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account. You may not sell, transfer, assign, or license your account to another person.
2. Products, Handcrafted Character, and Website Images
We make reasonable efforts to describe and display our products accurately. Measurements, weights, capacities, colors, finishes, grain patterns, and other details may be approximate unless we expressly state otherwise in writing. Screens, lighting, photography, staging, and settings can affect how colors, scale, and finishes appear.
Wood and other natural materials are inherently variable. Grain, knots, mineral streaks, checks, texture, shade, live edges, small gaps, and other natural characteristics may differ from samples or photographs. Wood can also expand, contract, warp, check, fade, or change color as humidity, temperature, sunlight, and age change. Reasonable natural variation and movement are not defects. This does not include a condition that materially impairs the product’s safe intended use or causes it to fail to materially conform to the product listing or Approved Specifications.
Handmade products may have minor dimensional or visual differences consistent with the design, materials, any tolerance stated in the product listing or Approved Specifications, and ordinary woodworking tolerances. Each piece is unique unless the product description expressly states otherwise.
Some lifestyle images may be digitally enhanced or generated with artificial intelligence to illustrate a possible setting. Such images are for context only and are not assembly, installation, load, safety, or care instructions. Product-only photographs, written descriptions, listed dimensions, material and finish details, selected options, any Approved Specifications defined below, and the order confirmation—not lifestyle staging—define what is included in your purchase. Props and accessories shown are not included unless the listing expressly says otherwise.
Product descriptions, availability, and purchase limits may change without notice. We may discontinue a product or limit sales by person, household, order, region, or jurisdiction.
3. Custom and Made-to-Order Products
This section applies to personalized, commissioned, modified, or made-to-order products (“Custom Products”).
3.1 Specifications and approval
The specifications in the final quote, design, drawing, rendering, material or finish selection, proof, invoice, or order confirmation that you approve and we accept in writing (collectively, the “Approved Specifications”) control. The most recent revision that both parties approve or accept in writing supersedes earlier versions. You are responsible for reviewing all names, wording, dimensions, quantities, colors, materials, orientation, delivery details, and other Approved Specifications before approving or ordering. Renderings and samples are illustrative and remain subject to the natural variations described above. Nothing in this section excuses our obligation to deliver goods that materially conform to the Approved Specifications.
Production will not begin until we have received all required information, approvals, and payment or deposit. If you delay an approval, selection, measurement, payment, site access, or other required input, the estimated schedule will move accordingly.
3.2 Measurements and intended location
Unless our written order documents expressly say that we will field-measure, you are responsible for the accuracy and completeness of all measurements and for confirming that the finished product will fit its intended location and can pass through doors, hallways, elevators, stairs, and other access points. You are also responsible for identifying site conditions that may affect delivery or installation. We are not responsible for problems caused by inaccurate customer-supplied measurements, concealed site conditions, or inadequate access.
3.3 Changes and cancellations
After approval or production begins, changes are not guaranteed. If we agree to a change, you are responsible for resulting design, labor, material, shipping, and administrative costs, and the schedule may be extended. Custom Products may not be cancelled, returned, or exchanged except as stated in our Refund and Cancellation Policy or required by law. Any applicable nonrefundable deposit, design fee, or cancellation charge will be disclosed before you place the order or approve the quote, and any amount we retain will be limited to what applicable law permits.
3.4 Customer-provided designs and content
If you provide text, names, photographs, logos, artwork, plans, specifications, or other content, you represent that you own or have permission to use it and authorize us to reproduce, adapt, and use it solely as needed to prepare and fulfill your order. We may refuse content or instructions that we reasonably believe are unlawful, infringing, unsafe, or outside our capabilities. Section 19 addresses third-party claims arising to the extent our authorized use of customer-provided content or instructions infringes another person’s rights.
4. Orders and Acceptance
Your order is an offer to purchase. An automated order acknowledgment or Shopify “order confirmation” confirms receipt only and does not mean that we have accepted the order. For an in-stock product, we accept the order when we send a shipping confirmation. For a Custom Product, we accept the order when we send a written custom-order acceptance or begin production, whichever occurs first. We may reject, limit, or cancel an order before acceptance, including because of suspected fraud, pricing or listing errors, product or material unavailability, delivery limitations, or legal restrictions. If we decline or cancel after charging you, we will promptly refund the cancelled amount. We will not substitute a materially different product or charge a higher price without your consent.
Please review your order carefully before submitting it. Once accepted, cancellation and modification rights are limited as stated in these Terms and our Refund and Cancellation Policy.
We may require a signed quote, deposit, progress payment, or payment in full for Custom Products. Payment schedules and any consequences of late payment will be stated in the applicable quote or invoice. Unless we agree otherwise in writing, we may pause work while an amount is overdue, and any estimated completion date will be extended accordingly.
5. Prices, Taxes, and Payment
Prices, discounts, and promotions may change without notice. The price for an accepted order is the price shown in its order confirmation. We will not charge a higher price after acceptance without your consent. If we discover an obvious pricing error, we may, when permitted by law, cancel the affected item and promptly refund the amount charged. Unless expressly stated otherwise, prices do not include taxes, shipping, delivery, installation, handling, storage, customs, duties, or similar charges.
You authorize us and our payment providers to charge the payment method you provide for all amounts shown at checkout or in the applicable quote or invoice. You represent that the payment information is accurate and that you are authorized to use the payment method. You remain responsible for amounts properly due and not disputed in good faith or through rights provided by law if a payment is declined, reversed, or charged back.
Promotions may have separate terms. If promotion terms conflict with these Terms, the promotion terms control for that promotion.
6. Production Times, Shipping, Delivery, and Pickup
6.1 Estimates and delays
Production, shipment, and delivery dates are estimates unless we expressly guarantee a date in writing. Handmade work, material availability, curing time, carrier capacity, weather, and other factors can affect timing. When applicable law requires it, if we cannot ship within the promised time—or within the period required by law when no time was promised—we will provide the option to consent to a delay or cancel the affected unshipped merchandise for a prompt refund.
6.2 Shipping and delivery
You are responsible for providing a complete and accurate delivery address and contact information. Additional costs caused by an incorrect address, failed delivery, refused delivery, restricted access, or the need for special equipment or additional personnel may be charged to you if disclosed or agreed before the additional service is provided.
Unless otherwise stated, delivery does not include assembly, installation, mounting, moving existing items, packaging removal, or inside placement. You must ensure that an adult authorized to accept delivery is present when required.
Title passes after we receive full payment. For orders we ship to you, risk of loss passes when the product is delivered to the delivery address you provided. For pickup orders, risk of loss passes when you or your authorized representative takes possession. If delivery cannot be completed because of an incorrect address, refusal, absence, restricted access, or another circumstance within your control, risk of loss passes when delivery is first attempted, to the extent permitted by law. None of this limits a claim for goods that do not materially conform to the order or a claim that cannot lawfully be limited.
Inspect packages and products promptly. If damage is visible at delivery, note it on the carrier’s receipt when reasonably possible, retain the packaging, take photographs, and contact us at support@561woodworks.com within 7 days. For concealed damage or an incorrect item, contact us within 7 days after delivery. These notice periods help us pursue carrier and supplier claims, but do not reduce any nonwaivable legal rights.
6.3 Local pickup and unclaimed products
For pickup orders, we will notify you when the product is ready. You must collect it within 7 days unless we agree otherwise in writing. After that period, we may charge a reasonable storage fee disclosed in the product listing, quote, or order confirmation, or otherwise agreed in writing. If an order remains unclaimed, we will provide any notice required by law before treating it as abandoned, cancelling delivery arrangements, or exercising other available rights. We will account for amounts paid, legally recoverable storage, handling, and damages, and any credit or net resale proceeds as applicable law requires.
6.4 Events beyond reasonable control
We are not responsible for a delay or failure caused by events beyond our reasonable control, such as severe weather, natural disaster, fire, epidemic, labor disruption, carrier interruption, utility or network failure, government action, or an unexpected material shortage, but only for the duration and to the extent that the event prevents performance. We will use commercially reasonable efforts to reduce the effect of the event and resume performance. This section does not eliminate any cancellation, delay-notice, or refund right that applicable law requires.
7. Installation, Mounting, Care, and Safe Use
Follow all product instructions, care guidance, weight limits, and safety warnings. Unless installation is expressly included in the order, you are responsible for proper assembly, mounting, anchoring, and installation. Unless suitable hardware is expressly included, you are also responsible for selecting hardware and methods suitable for the wall, substrate, structure, load, and intended use. When appropriate, use a qualified professional.
Do not use a product for a purpose or load for which it was not designed. Keep wood products away from excessive heat, moisture, rapid humidity changes, and prolonged direct sunlight. Damage caused by misuse, improper handling, incorrect installation, unauthorized alteration or repair, accident, pests, abnormal environmental conditions, or failure to follow care instructions is not a product defect.
We do not provide structural, architectural, engineering, electrical, plumbing, or other licensed professional services unless expressly stated in a separate written agreement.
8. Returns, Refunds, and Order Problems
Returns, exchanges, refunds, repairs, and cancellations are governed by our Refund and Cancellation Policy, which is incorporated into these Terms. Custom Products, personalized items, clearance items, and gift cards may be final sale if clearly disclosed before purchase and permitted by law.
If you believe a product is defective, damaged, missing, or materially different from the Approved Specifications, stop using it and contact us promptly with your order number, a description of the issue, and supporting photographs. We may ask for a reasonable opportunity to inspect the product before providing a remedy.
Nothing in these Terms or the Refund and Cancellation Policy limits any remedy or right that cannot be limited under applicable law.
9. Intellectual Property
The Services and their content—including our names, logos, text, photographs, graphics, product designs, drawings, videos, audio, and arrangement—are owned by us or our licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Services for personal, noncommercial shopping and informational purposes.
You may not copy, reproduce, modify, distribute, publish, display, transmit, sell, license, reverse engineer, create derivative works from, or commercially exploit the Services or their content without prior written permission, except as applicable law expressly permits. To the extent such rights exist, purchasing a product does not transfer any copyright, trademark, design right, plan, template, or other intellectual property right in that product or its design.
“561 Woodworks,” our logos, and our product and service names are our trademarks or those of our licensors. Shopify’s names and marks belong to Shopify. Other names and marks belong to their respective owners.
10. Reviews, Photos, and Other Submissions
If you voluntarily submit a review, suggestion, photograph, video, testimonial, or other content to us or through the Services (“Submission”), you retain ownership of it but grant us a nonexclusive, worldwide, royalty-free, sublicensable license to host, reproduce, adapt, publish, display, distribute, and use it to operate, improve, and promote our business and Services, in any medium, subject to applicable privacy and publicity laws. This license continues for content already used in existing materials, but you may ask us to stop new promotional uses by contacting us.
You represent that you have the rights needed to provide the Submission; that it is accurate as to your experience; that you have disclosed any material incentive; and that it does not violate any law or another person’s intellectual property, privacy, publicity, or other rights. We may moderate or remove Submissions but are not obligated to do so. We are not required to keep Submissions confidential, pay for them, or respond to them.
Nothing in these Terms restricts your right to make an honest review or otherwise express an honest opinion about our products or service. We will not remove or suppress a review merely because it is negative.
11. Privacy
Our collection and use of personal information are described in our Privacy Policy. Shopify also processes information about your access to and use of the Services to host and improve the platform. Information may be processed by Shopify and other service providers in countries other than your own. Please review our Privacy Policy and Shopify’s Consumer Privacy Policy for more information.
12. Third-Party Services and Links
The Services may provide access to tools, content, integrations, or websites operated by third parties. We do not control or endorse them and are not responsible for their availability, accuracy, security, policies, products, or services. Your use of a third-party service is governed by that provider’s terms and is at your own risk. Direct questions or claims about a third party’s products or services to that third party.
13. Relationship With Shopify
Our store is powered by Shopify. Sales through our store are made directly between you and 561 Woodworks, not Shopify. To the fullest extent permitted by law, Shopify is not responsible for our products, fulfillment, acts, or omissions or for any injury, damage, or loss arising from a transaction with us. You release Shopify and its affiliates from claims arising from or related to purchases and transactions with 561 Woodworks, except to the extent a release is prohibited by law.
14. Errors and Corrections
The Services may contain typographical errors, inaccuracies, or omissions concerning descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct or update information and may cancel an affected order when permitted by law. If we cancel an order because of our error after payment, we will refund the cancelled amount. We will not substitute a materially different product without your consent.
15. Acceptable Use
You may use the Services only for lawful purposes. You may not:
- violate a law or another person’s rights;
- submit false, fraudulent, misleading, defamatory, obscene, abusive, or malicious content;
- impersonate another person or misrepresent the origin of content;
- introduce malware or other harmful code;
- interfere with the Services, security features, access controls, or another person’s use;
- collect personal information about others without authorization;
- send spam, phishing, or other unauthorized solicitations;
- scrape, harvest, crawl, or use automated systems to access the Services in violation of our posted instructions or without permission; or
- copy, resell, or exploit any portion of the Services except as expressly allowed by these Terms.
We may suspend or terminate access for conduct that violates these Terms or creates risk for us, Shopify, service providers, customers, or others.
16. Suspension and Termination
You may stop using the Services at any time. We may suspend or terminate your account or access if you violate these Terms, if required by law, or if reasonably necessary to protect the Services or others. Termination does not by itself cancel an accepted order. Any cancellation, payment, and refund rights remain governed by the applicable order documents, policies, and law.
Provisions that by their nature should survive termination—including those concerning payment, intellectual property, Submissions, disclaimers, limitations of liability, indemnification, disputes, and general contract terms—will survive.
17. Disclaimer of Warranties
SOME JURISDICTIONS DO NOT ALLOW SOME WARRANTY DISCLAIMERS, SO SOME OR ALL OF THIS SECTION MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” FOR PRODUCTS NOT COVERED BY A SEPARATE WRITTEN WARRANTY OR SERVICE CONTRACT, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE PRODUCTS ARE PROVIDED “AS IS,” AND WE DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR A PRODUCT COVERED BY A SEPARATE WRITTEN WARRANTY OR SERVICE CONTRACT, THAT DOCUMENT AND APPLICABLE LAW GOVERN, AND NO IMPLIED WARRANTY IS DISCLAIMED OR LIMITED EXCEPT AS THAT DOCUMENT AND APPLICABLE LAW EXPRESSLY PERMIT.
WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE OR THAT INFORMATION ON THE WEBSITE WILL ALWAYS BE COMPLETE, ACCURATE, OR CURRENT. THE NATURAL VARIATIONS AND ORDINARY WOOD MOVEMENT DESCRIBED IN SECTION 2 ARE NOT BREACHES OF WARRANTY.
THIS SECTION DOES NOT DISCLAIM AN EXPRESS WARRANTY THAT CANNOT LAWFULLY BE DISCLAIMED OR ANY WARRANTY OR RIGHT THAT APPLICABLE LAW DOES NOT ALLOW US TO EXCLUDE.
18. Limitation of Liability
SOME JURISDICTIONS DO NOT ALLOW SOME LIABILITY EXCLUSIONS OR LIMITATIONS, SO SOME OR ALL OF THIS SECTION MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY LAW, 561 WOODWORKS AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, SAVINGS, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICES, THESE TERMS, OR A PRODUCT, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO A PRODUCT, ORDER, OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.
THESE EXCLUSIONS AND THE LIABILITY CAP DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED, INCLUDING LIABILITY FOR DEATH, PERSONAL INJURY, OR PHYSICAL DAMAGE TO PROPERTY CAUSED BY A DEFECTIVE PRODUCT TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE LIMITED, OR LIABILITY TO THE EXTENT CAUSED BY OUR FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE, OR TO ANY OTHER LIABILITY FOR WHICH A LIMITATION IS PROHIBITED BY APPLICABLE LAW.
19. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless 561 Woodworks and its owners, officers, employees, affiliates, agents, contractors, and service providers from third-party claims, damages, judgments, liabilities, costs, and reasonable attorneys’ fees to the extent caused by: (a) your unlawful or unauthorized use of the Services; (b) content, designs, specifications, or instructions you provide; (c) your material breach of these Terms; or (d) your violation of another person’s rights.
We will provide reasonable notice of an indemnified claim, and you agree to cooperate. You may control the defense with counsel reasonably acceptable to us; we may participate with our own counsel at our expense. You may not settle a claim in a way that imposes liability, an admission, or a nonmonetary obligation on us without our consent, not to be unreasonably withheld. This section does not require a consumer to indemnify us for our own negligence, defective products, or violation of law.
20. Governing Law and Disputes
These Terms and each transaction with us are governed by the laws of the State of Florida, without regard to conflict-of-law principles, and by applicable federal law.
Before filing a lawsuit, you and 561 Woodworks agree to make a good-faith attempt to resolve the dispute informally. The party raising the dispute must send a written notice describing the claim and requested resolution by email or mail to the contact information in Section 23. An email is received when it reaches the recipient’s mail server without a delivery-failure notice; mailed notice is received when delivered. If the dispute is not resolved within 30 days after receipt, either party may pursue available legal remedies. This informal process is not required for a small-claims filing, to preserve a claim before a filing deadline, when immediate injunctive or other emergency relief is reasonably necessary, or when a statute or written warranty requires a different notice process.
To the extent permitted by law, any court proceeding must be brought in the state courts located in Martin County, Florida or the United States District Court with jurisdiction over that county, and each party consents to personal jurisdiction and venue there. This venue provision does not prevent a consumer from bringing a claim in another forum when applicable law gives the consumer a nonwaivable right to do so.
21. Changes to These Terms
We may update these Terms by posting a revised version and changing the effective date. We will provide any additional notice required by law. If applicable law requires affirmative consent to a material change, we will obtain it. Changes apply prospectively from the stated effective date and will not retroactively change the material terms governing an order we already accepted unless you agree or the change is required by law. Your continued use of the Services after revised Terms take effect constitutes acceptance of the revised Terms to the extent permitted by law.
22. General Terms
If a provision of these Terms is unlawful or unenforceable, it will be enforced to the fullest extent permitted and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance for which it is given.
These Terms, together with the policies and purchase-specific documents incorporated by reference, are the entire agreement concerning the Services and purchases and supersede prior discussions concerning the same subject. They do not supersede a separately signed agreement that expressly states it controls. Unless a purchase-specific document expressly states a different priority, a conflict concerning an order will be resolved in this order: (1) a separately signed project or order agreement; (2) the final order confirmation and Approved Specifications; (3) product-specific terms in the applicable listing or quote; (4) the Refund and Cancellation Policy; and (5) these Terms. The Privacy Policy controls concerning the handling of personal information.
You may not assign these Terms without our written consent. We may assign them in connection with a merger, reorganization, sale of assets, or transfer of the business, or by operation of law, provided the assignment does not reduce nonwaivable consumer rights.
Section headings are for convenience only. “Including” means “including without limitation.” Electronic communications and records may satisfy writing requirements to the extent permitted by law.
23. Contact Information
Questions, notices, and complaints concerning these Terms may be sent to:
Hawkins Works, d/b/a 561 Woodworks
Email: support@561woodworks.com
Mailing address: 18158 SE Ridgeview Dr, Jupiter FL 33469
Website: https://www.561woodworks.com